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BPO Training |
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Introduction to the culture of call centres with appropriate terminology
Inbound and outbound Call Centres
Multi-Skill Call Centre, Customer Service Call Centre
Insurance Call Centre
Tele- Sales Process
Call – Quality, Call – monitoring or Call Barging
Submitting a report, Importance of Greeting Line, How to close a call
Handling an irate customer
Body Postures while taking a call, Voice quality on calls
Speech Clarity
Call Evaluation – Positives and negatives
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Assigned Keywords |
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Spoken English,
English Speacking,
IELTS,
TOEFL,
BPO Training,
Basic English,
Advance English,
Complete English,
Creative Writing,
Business English,
Special Training
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Assigned Categories |
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Education & Training
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